Village Hall Operations Update

Effective Monday, June 8, 2020, Village Hall at 10987 Main Street and the Public Works building at 11000 Bakley Street will be open to the public.  We are following federal health and safety guidelines as well as guidance from our state and local governments.  Our goal is to provide services in a way that helps promote the health and wellbeing of our staff and the people we serve.  Despite the new safety measures in place, we are committed to remaining your friendly village with country charm.  We thank you all in advance for your cooperation and patience as we move into this new phase of operations.

First, we ask if you are feeling ill, have a fever or have a cough, please stay home.  Our employees will also not be allowed to work if they are feeling ill or have a fever or cough.  We have increased our already rigorous cleaning regime, particularly in common areas and frequently touched surfaces.

Facial coverings will be required at each facility in accordance with Phase 3 protocol.  Additionally, sneeze guard shields have been installed at the front counter of the Village Hall lobby.  Visitors and staff will also have easy access to hand sanitizer stations at the entry to the main lobby, in the Police Department lobby and the Administration lobby.  To aid visitors’ social distancing compliance, signage and markings for those waiting for service at both the Police Department and Administration counters have been installed. A limited number of visitors will be allowed to enter the lobby at one time so that social distancing can be accommodated.

 Social distancing is an important component of Phase 3 to continue to slow the spread of the virus. Although we will be open Monday, the Village encourages everyone to conduct business online, via email, mail or phone when possible.  Staff and Village Hall contact information may be found on our website at or by calling 847-515-5200.  Details on specific Village services are outlined below.

Police Services
We encourage people to call the non-emergency line at 847-515-5311 if possible instead of visiting the Police Lobby.  Additionally, non-emergency, not-in-progress crimes should be called in to the non-emergency number at 847-515-5311 to have the initial report taken via phone.  For non-emergency situations, the dispatcher will take the required information and an officer will contact you as soon as possible via telephone to handle your call for service. Examples of non-emergency calls include but are not limited to: theft reports, damage to property, and fraud.  Additionally, certain non-emergency issues can be reported using the online police reporting program.  Residents are encouraged to use this form of reporting for these types of calls to help limit face-to-face interaction on non-emergency calls.  As a reminder, always call 911 in an emergency.

The Medication Drop Box located in the Police lobby remains closed until further notice.  To find alternative locations for this service, please see the DEA location list.

Utility Bill Payments
Utility bills may be paid at the Village Hall but we still encourage the public to conduct business online as much as possible.  Utility bill customers wishing to pay their bill in-person can use the drop box located in the front drive aisle of the Municipal Complex at 10987 Main Street.  You can also call 847-515-5200 to make a payment over the phone using Visa, MasterCard, Discover or American Express.  Requests for service may also be submitted online by navigating to the Finance Department page on the Village website.  The Village also offers an online payment option and automated bill payment program.  Should you have any questions or require any Village services, please contact us at 847-515-5200.

Building Permits 
We continue to encourage you to submit Building permits by email.  Permits may also be submitted by leaving them in the Village drop box in front of Village Hall, or by visiting the Development Services Department inside Village Hall.

If submitting by email, permit applications and accompanying plans can be sent to  Please include the permit type, project address and, when possible, include all attachments in one email. In some instances, file sizes may be too large and will need to be sent via Dropbox. You will receive an email from Development Services when your submittal has been processed or if additional items are needed. If you have questions, please call 847-515-5252.

Village Meetings
Village meetings are expected to continue being conducted remotely.  Please check the Village website to see the scheduled meetings, agendas and details on meeting format and public comment/attendance options.